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Yeah, don't send your Google phone in for warranty repair/replacement. She has been unable to erase and lock the device remotely through the Find My Device tool. They did not find any nudes but they did try to hide their footprints. Her Pixel phone that she sent in for repair reportedly “disappeared” but her Gmail and Dropbox accounts were accessed. New York Times best-selling author and game designer Jane McGonigal shared a similar experience. But another Pixel user, this time a kind of prominent one, posted about her own experience.
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The posts have since been deleted so Android Police was not able to get in touch with the user. They were able to trace that the phone was in Texas, the same state where they sent the phone for a replacement. They also used her PayPal account to send $5 to someone, but this was probably just a test run. But somehow, someone was able to “fix” it and then posted some nude photos of the couple on their social media after accessing her Google account. They could not turn it on and wipe the device. He says that his wife’s Pixel was sent back to Google for replacement through an RMA. For additional queries you can Contact support.The first report was from an anonymous user in a legal advice subreddit. You can track the status of your repair from the online repair. Who can I contact for help following up with my Product that is in for repair? It is important to follow these carefully and to print and attach the provided AWB (air waybill) to the packaging.
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How should I prepare my Product for shipping to your Repair centre?Īfter booking in your Product, you will receive an email confirmation and instructions on how to prepare your Product for safe transportation. In this event you will receive a quote for the screen replacement before the repair is carried out. This requires that any broken or damaged displays are replaced in order to reassemble your Product.
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Repairs are carried out at our authorised repair centres located in the different regions to provide the highest quality of repair.Ĭan a fault on my phone be repaired without removing the display?Įxcluding a software fault, in most cases to carry out a repair on your phone we will need to remove the display.
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You can track the status via the Online repair tool (accessible from your PC or mobile phone) using your order number and email address. If it is out of warranty we will return it to you and refund any repair costs that may have been made. If your product is still under warranty then we will replace it with the same or similar Product. What happens if you can’t repair my Product? Payments are currently made via credit card and are made during book-in, providing transparency to the repair cost and ensuring you get no surprises later. How do I pay for an out of warranty repair?

Yes, if your phone is no longer covered by our Manufacturers Limited Warranty, we will provide you with a quote during the booking process (for India and Russia, quotes are only available once the phone is received and assessed). My phone is no longer under warranty, can I still send it in for repair? Whilst repair times vary by country, we aim to have repaired Products returned within 1 week of collection. How long does it take for my Product to be repaired? No, there are no shipping costs payable when sending in your Product for repair. Is there a cost to send my Product for repair? Our online repair services is offered across the European Union, US, India and Russia.Īll Nokia smartphones and a small number of (smart) featurephones are repaired through this service. Where is the online repair service available? Whilst most solutions can be found in our help center, if you need to have your Product repaired, we will do our best to have it back to you within a matter of days. So to provide you some reassurance we've answered some common questions in one spot. We know that sending your Product in for repair or replacement can be inconvenience.
